Frequently Asked Questions

When can I expect my order?
To keep our prices as low as possible for you, Classic Mode ships products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you're used to. It takes approximately 1-2 business days for your order to be processed successfully. The average delivery time in the Netherlands is approximately 4-6 business days.

The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the expected delivery time. Unfortunately, orders can be delayed. If you've waited an additional 3 days after the original delivery time and still haven't received your order, please send an email to: info@classicmode.nl

What are the shipping costs?
When you order from Classic Mode, you always benefit from free shipping.

How can I pay for my order?
Classic Mode always guarantees secure payments. We offer you the option to pay for your purchase easily and securely.

The only payment method we currently accept is:

iDeal
MasterCard
Visa
Apple Pay
Google Pay

I'm missing some products, how is this possible?
Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order multiple products from us at the same time, they may not be delivered at the same time.

Don't worry, your order is on its way. The rest of your order is usually delivered within 1 to 3 business days.

What should I do if I receive a damaged package?
Unfortunately, it can happen that your order is damaged during delivery. As a customer, there's nothing you can do about this. In this case, please contact our customer service immediately by sending an email to info@classicmode.nl. It's essential to take photos of the damage and attach them to your email.

Don't return the item without sharing photos with us. Unfortunately, we won't be able to find a suitable solution for you. Our customer service will process your message as quickly as possible and work with you to find the best solution.

This happens if you bought the wrong product or you no longer want the item.
First, contact our customer service ( info@classicmode.nl ). We'll then determine the best solution for you. If that doesn't work, you'll only pay the return shipping costs.

Do you have any other questions?
✉️ - info@classicmode.nl